My name is Paul, I’m a Risk Specialisation Guru here at Shopify. I am just helping Lana on this email to give you a quicker reply.
Unfortunately, your account has been flagged as high risk by our system so we won’t be able to support this shop.
I’m afraid that for security and privacy reasons we cannot divulge the findings of our reviews and investigations.
Regrettably, once an account has been declined the decision is final.
If you have any additional questions or concerns, please don’t hesitate to reply directly to this email. I will be your best point of contact moving forward as our Guru Support Team cannot directly assist with this matter.